Returns & Refunds

Return or Replacement

Your purchase is eligible for return or replacement only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or a wrong product is delivered.

  • If the product you receive has a genuine manufacturing defect or damage.

Most of our products are handmade by skilled artisans, making each piece unique. Due to this process, a slight variation in the colour, shape or size may occur between products, which is not regarded as a defect and will not be eligible for return or replacement.

Given the characteristics of our products, we reserve the sole discretion to provide a resolution as we may deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency or if the recipient refuses the package.

 

If your purchase meets our return criteria as stated above, please email us at support@stotodo.com within 48 hours of delivery with the following information:

- Order number

- Delivery address

- Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at support@stotodo.com

We will not be able to consider any emails or images sent after 48 hours of the delivery.

If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value or refund your order amount within 7-10 working days after the product is picked up from the given address.

 

Under certain circumstances, if we are unable to provide you with a replacement against your ordered product, then we will notify you, and thereafter will process your refund. A credit of the paid amount will reflect in the original mode of payment within 7-10 business days. In the case of a COD (Cash on Delivery) order, the refund will be made only in the form of a credit coupon of the same value.

If you find that the package has been tampered with, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Perishables

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on support@stotodo.com

Sale items (if applicable)
Items bought on sale at discounted prices, will be refunded only the actual order value, and not the changed amount.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email on support@stotodo.com


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over ₹1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, as we work with third party shipping providers who take on the entire responsibility of shipping and delivery.